Hi, I'm Shannon Lam
I’m a technical learning and enablement leader with 10+ years in SaaS and customer success. I translate complex tech (integrations, APIs, CMSs, and troubleshooting systems) into practical training that boosts understanding, resolution speed, and customer satisfaction — all while scaling what works for each team.
I’m especially focused on how AI and automation can reshape team workflows. Automation, particularly in workflow simplification, is my bread and butter.
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What Others Are Saying
A selection of reviews and comments from both clients and colleagues.
Shannon brings a rare mix of technical expertise, creative thinking, and calm, clear communication that makes her stand out in any web or digital production role. Her deep knowledge of front-end development and AEM shines through in the quality and consistency of her work […]
Eli Skipp
Risk Operations
Shannon played a pivotal role bridging the gap between the customer support and product/engineering teams. She not only advocated for user and support team needs, but also rolled up her sleeves to develop internal tools, create and maintain robust documentation, and train teams on new features and workflows […]
Lauren Cool
Legal Operations
Shannon is a standout employee and colleague and a true joy to work with. From her dedication to supporting customers in the best way possible to finding new ways to uplift and enhance a team, Shannon goes above and beyond. She is constantly striving to learn, grow, and challenge herself, in turn helping elevate the teams she leads and is a part of […]
Lili Strasser
VIP Management
Shannon has always impressed me with her intelligence and articulateness. She is customer service orientated, and is able deal with even the most difficult clients with patience and grace. Her technical background assisted greatly in communicating with clients, breaking down concepts into simple, easy to understand ideas. In this respect, she is the perfect interface between the non-technical and the technical layers […]
Diana Chan
Software Engineer
